Job Description

We are seeking an experienced Salesforce Business Analyst for a hybrid contract opportunity in the Charlotte area, with an initial duration of 6 months and potential for extension and/or transition into a full-time position. This role will support a major Salesforce transformation, with a primary focus on Sales Cloud and Service Cloud and the opportunity to help shape the organization’s future adoption of Salesforce Data360.

Key Responsibilities

• Partner with business stakeholders to gather requirements, understand business processes, and translate business needs into effective Salesforce solutions.
• Facilitate discovery sessions, workshops, and stakeholder meetings to identify process improvements, automation opportunities, and business requirements.
• Support and optimize Salesforce Sales Cloud and Service Cloud processes across multiple business areas.
• Lead change management activities, including user adoption, training, communications, and stakeholder engagement.
• Collaborate with Salesforce administrators, developers, project teams, and business stakeholders to ensure solutions align with business objectives.
• Document business requirements, functional requirements, process flows, user stories, and acceptance criteria.
• Identify opportunities to improve Salesforce processes, workflows, automation, and overall user experience.
• Help support the organization’s evolving Salesforce strategy, including early-stage initiatives around Data360.
• Participate in testing, user acceptance testing, deployment, and post-implementation activities.

Qualifications

• Strong experience as a Salesforce Business Analyst in complex business or enterprise environments.
• Hands-on experience working with Salesforce Sales Cloud and Service Cloud.
• Strong understanding of Salesforce capabilities, business processes, requirements gathering, and solution design.
• Experience facilitating workshops, discovery sessions, stakeholder meetings, and requirements-gathering activities.
• Strong experience with process improvement, business analysis, user stories, acceptance criteria, and functional documentation.
• Experience supporting Salesforce implementations, enhancements, testing, deployment, and user adoption.
• Strong communication and stakeholder management skills, with the ability to effectively bridge the gap between business and technical teams.
• Experience working closely with Salesforce administrators, developers, architects, and project teams.
• Exposure to Salesforce Data360 or broader Salesforce data initiatives is a plus.
• Must be comfortable working 2–3 days onsite in the DC area.
• Must be authorized to work in the United States.

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