Supervise a section of the casino floor of typically one to six table games. Responsible for supervising dealers in assigned section. Works with and accepts general guidance and direction from the Team Lead, Casino Shift Manager, and/or the Casino Manager on duty. Deal assigned game(s) accurately and productively. Offer exceptional customer service to all guests. Maintain detailed knowledge of property events. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld. Maintain a thorough understanding of the rules and procedures for each game offered in the assigned section. Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs. Maintain a detailed knowledge of upcoming casino events. Monitor and continually train table games dealers; communicate with managers when progressive discipline is needed. Greet and interact with guests in a professional, welcoming and attentive manner. Ensure all laws, regulations, MICS and company/departmental policies are followed in the assigned section. Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage in order to efficiently and properly complete day-to-day tasks. Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games. Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps). Rate players accurately including time played, average bet and win/loss. Track table inventory; ensure chips are accounted for. Continually communicate pertinent gaming and employee information to the team Lead, Casino Manager and/or the Casino Shift Manager. Issue / Redeem markers to credit customers per MICS and SOPs. Maintain proper bankrolls on all games in assigned section through utilization of fill and credit processes. Issue comps per guidelines. Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations. Accurate and efficient completion of day-to-day reports and special projects that may be assigned. Work varied shifts, including weekends and holidays. Perform other reasonable duties and responsibilities as requested. Maintain equipment in the assigned section; ensure that all items are in proper working order. Be prepared to change positions during assigned shift according to business needs.
Ability to effectively supervise employees including necessary training and coaching with evidence of developing exceptionally motivated teams. Must be able to effectively communicate with excellent interpersonal skills. Able to effectively communicate in English, in both written and oral forms. Computer literate in Bally Table View and CMP. Basic mathematical skills required. Identify different denominations of gaming chips and currency and to count and stack chips and currency. Print and write legibly. Maintain confidentiality. Work as a team. Appropriate professional appearance and demeanor Must be available for various shifts including early morning, late nights, weekends, holidays, and long hours Team Player with a guest first attitude Minimum age of 21 years old *PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD
EDUCATION and/or EXPERIENCE: Prior Casino Experience
MATHEMATICAL SKILLS: Basic math skills.
Language Skills: Must be able to speak and understand English.
PHYSICAL DEMANDS: Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time. Ability to sit for extended periods of time. Ability to express or exchange ideas verbally and perceive sound by ear. Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds. Constantly walking up to distances of 500 ft. during shift. Frequently stooping, reaching.
WORK ENVIRONMENT: Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes. While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. Work with others in close spaces. Moderate to high noise levels. Walk/stand on tile/mats/carpet/cement.
Pay Range USD $12.00 - USD $31.00 /Hr. Tipped Position
This position does not earn tips
Benefits
What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities
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